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How to Delete Your Soloa Account

We're sorry to see you go. Here's everything you need to know about deleting your account.

Important Information

Account deletion is permanent and cannot be undone after the grace period expires. All your data, including generated content, credits, and settings will be permanently removed.

How Account Deletion Works

1

Request Account Deletion

Navigate to Settings → Account and click the "Request Account Deletion" button in the Danger Zone section.

Go to Account Settings →
2

30-Day Grace Period

Your account will be scheduled for deletion 30 days from your request date. During this time, you can cancel the deletion request at any time if you change your mind.

3

Permanent Deletion

After 30 days, your account and all associated data will be permanently deleted. This action cannot be reversed.

What Gets Deleted

Your Profile

Name, email, avatar, and bio

Generated Content

All AI-generated images, videos, and audio

Credits & Billing

Remaining credits and payment history

Settings & Preferences

All your customizations and preferences

Chat History

All conversations with AI models

Organizations & Teams

Membership in organizations and teams

Changed Your Mind?

You can cancel your account deletion request at any time during the 30-day grace period.

To cancel:

  1. Go to Settings → Account
  2. You'll see a banner showing your scheduled deletion date
  3. Click the "Cancel Deletion Request" button
  4. Your account will be restored immediately

Before You Delete Your Account

Download Your Data

Save any generated content you want to keep from your Gallery.

Cancel Active Subscriptions

Make sure to cancel any recurring subscriptions in your billing settings.

Transfer Organization Ownership

If you own any organizations, transfer ownership to another member first.

Note Your Credits Balance

Any remaining credits will be forfeited and cannot be refunded.

Alternatives to Deleting Your Account

If you're not ready to permanently delete your account, consider these options:

Take a Break

Simply stop using your account. There's no monthly fee for keeping it.

Adjust Your Preferences

Update your notification and privacy settings to reduce activity.

Contact Support

Let us know if there's something we can improve. We're here to help!

Frequently Asked Questions

Can I recover my account after deletion?

Yes, but only during the 30-day grace period. After that, the deletion is permanent and cannot be reversed.

What happens to my unused credits?

Any remaining credits will be forfeited upon account deletion. We recommend using or transferring them before deleting your account.

Will I receive a refund for my subscription?

Please review our Return Policy for information about refunds. Generally, subscription fees are non-refundable, but contact our support team if you have specific concerns.

Can I create a new account with the same email later?

Yes, after your account is fully deleted (after the 30-day period), you can create a new account using the same email address.

How do I download my data before deletion?

Visit your Gallery to download any generated content. For a full data export, please contact our support team.

Still have questions? Contact our support team